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Our billing service representatives are available to speak with you at 888-980-9301 Monday through Friday from 8 am to 5 pm Eastern Standard Time.
Yes Danbury EMS has a secured website portal:View the EMS Portal.
Statement and invoices may be sent to the recipients of service by Danbury EMS for many reasons.
An invoice is mailed to all patients who have been transported via a Danbury EMS ambulance. Please read it carefully. If we have all of the information to file your claim, the invoice will state "we have filed this bill with Medicare / Insurance and are awaiting payment". We will send you the balance due statement after Medicare/Insurance has paid or denied our claim. We will also file your secondary insurance if applicable. Or it could be as simple as needing a signature in order to file your claim with the insurance provider, verification of Insurance information, or missing or no Insurance information.
Monthly Statements are mailed at the end of each month on all accounts that have a balance.
Yes, we will file a claim to your secondary / supplemental insurance after we receive the payment from your primary insurance/Medicare.
We will gladly set up a monthly payment plan with you.
Intermedix on behalf of the City of Danbury EMS utilizes the services of Healthport for all attorney requests for billing records. Due to the ever evolving changes within the HIPAA laws, privacy of our patient's information is our first priority. Healthport insures that only people that you have authorized can gain access to your records.
The following is a link to their website where you can request billing records information via fax or set up access through their portal and receive ambulance billing information securely.
Should you encounter any issues, please contact Healthport's Customer Care directly at: 800-367-1500.
Note: Please be advised that there may be a nominal charge for ambulance billing records. You will be provided this charge prior to finalization of your records request.
You can request copies of your medical records by contacting the Health Information Services (Medical Records) Department: Request Medical Records or call 203-739-7218.
Please note that there may be a fee associated with your request.
You may also complete the Release of Information Authorization form, available in English, Spanish and Portuguese. Please fax the completed form to Health Information Services at 203-739-6689. Please be sure to include your current address and phone contact information in case we need to reach you about your request.
Click on a Release of Information Authorization to view online or print a copy. Release of Information Authorization are available online in PDF format. You may need to download the free PDF reader from Adobe.com.