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1. If I observe someone dumping pollutants into a catch basin or the storm drainage system, what can I do? Who should I call?

These occurrences should be reported to CityLine 311. You can talk to an agent 24/7 via our city website's "Service Request" chat feature at the top right corner of your screen or by calling 203-744-4311.

2. Where can I safely dispose of leaves, brush, shrub trimmings, logs stumps, and wood chips?

Ferris Mulch Products in Danbury will recycle brush, logs, stumps, shrub trimmings, leaves, garden waste, and wood chips for a fee.

For Danbury city residents there is no charge for dropping brush (under 2" in diameter) and leaves. Danbury residents must stop in at the office and present proof of residency with a valid driver's license or tax bill and picture ID.

Visit the Ferris Mulch Products website to learn more.

3. If I have or observe a sanitary sewer overflow or backup in a building, what can I do? Who should I call?

The following single point of contact has been established for the reporting of all collection system bypasses.

During normal working hours (7:30 am to 4 pm) call the Public Utilities Department at 203-797-4539.

Outside normal working hours (4 pm to 7:30 am) call the West Lake Water Treatment Plant at 203-797-4615.