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1. Can I pick up sand at the City Garage?

Free sand is available for residents at the city garage on Newtown Road, but only may be picked up in 5-gallon buckets.

2. How does Drain Replacement work?

In the event that the grate on the drain has begun to cave in or rot and needs to be replaced please report it to 311. The Highway Department will then place a large marker above the drain, altering residents to the potential danger as well as indicating that it has been marked for repair. Drain replacement may take some time due to weather conditions and available manpower, if the marker is lost please email us and we will forward the information to the Highway Department.

3. How do I dispose of Household Garbage?

Residents may freely dispose of household hazardous waste at the HRRA-sponsored event; one event is typically held in May in Newtown and the other is in September in Danbury. The calendar of events and a list of acceptable items can be found on the HRRA website.

If you have other questions regarding how to dispose of household waste, the State DEP provides helpful information on the Connecticut State website.

For information on Winters Brothers Transfer Station, please visit their website.

4. What do I do with Household Hazardous Waste?

Residents may freely dispose of household hazardous waste at the HRRA-sponsored event; one event is typically held in May in Newtown and the other is in September in Danbury. The calendar of events can be found here on the HRRA event webpage. The list of acceptable items that can be brought to these events can be found on the event page as well.

If you have other questions regarding how to dispose of household waste, the State DEP provides helpful information on the DEP website.

For a list of items that can be disposed of at our local Mom and Pop Recycling Center, visit the Recycling Guide page.

5. How do I report a Broken Street Light?

You may submit a service request asking for a street light to be fixed and it may take some time due to the process. After your request is received a representative from the Highway Department will inspect the light in question and then send a report over to Eversource who will then provide a confirmation number that is logged in our system. Once the request for the light to be fixed is received by Eversource it is then their responsibility to fix it and is out of the hands of the City of Danbury. If you have questions regarding a light that was not fixed, Eversource may be contacted at 1-800-286-2000.

6. How do I report Broken Curbing?

Curb repair begins in the spring after the asphalt plants open and is broken down into two parts: hand repair and machine repair. Hand repair is done first and is relegated to smaller breaks while machine repair may not begin until late summer and is for large-scale repairs. As a result, your curbing may have been broken by the plow driver during a storm in December but it may not be fixed until August or September of the following year as other factors - such as weather conditions and available manpower - influence when it will be fixed. Please be sure to contact 311 to report your broken curb, or email us if you have reported it broken and are looking for an update.

7. How are installations of New Drainage Systems handled?

If you would like to request new drains or catch basins on your road please contact 311 and describe your problem to them and it will be sent over to the Highway Department for evaluation. The installation of new drains can be very costly and encompass many studies which may take some time before the project is completed; as a result please be sure to email 311 for updates on your service request.

8. What do I do with Leaf and Yard Debris?

The City of Danbury provides curbside pick-up for yard debris during the spring and the autumn months. The program runs for six weeks and alternates between zip codes for each week. Residents should place their leaves in paper bags that are not taped and place them curbside for pick-up. Other yard debris such as grass clippings or sod, as well as any rocks or pressure-treated lumber will not be picked up. If your bags have been sitting on the curb during the weeks allocated and have not been picked up, please contact 311 in order to notify us. If you wish to dispose of yard debris at times when we are not performing curbside pick-up, you can bring your debris to Ferris Mulch on Plumtrees Road.

9. When do Street Sweepings happen?

Street sweeping typically begins in the middle of spring and runs throughout the end of summer into early fall and is dependent on many factors such as the availability of manpower, machines, as well as weather conditions. If your road has not yet been swept, please submit a service request so that it is logged and properly recorded.

10. How do Recycling Trucks work?

The City of Danbury is proud to offer residents the opportunity to dispose of their recyclables at our recycling truck; which is located at a different location each day of the week from 10 am to 2 pm. Residents may dispose of such items as glass, plastics 1 and 2, cardboard, newspaper, magazines, and phone books free of charge. If you arrive at a designated location during the allotted time and the truck is not there it may be because: 1) The truck is full and the driver had to leave, or, 2) The driver is on a separate route (as he is also a truck driver for the city). Please do not dispose of your materials there in the hopes that he will stop by and pick them up but please bring them home and return on a different day. 

The schedule of places is:

• Monday: War Memorial Parking Lot (Rogers Park)
• Tuesday: 100 Aunt Hack Road (Richter Park)
• Wednesday: 35 Hayestown Road (the PAL Building)
• Thursday: 171 S King Street (the volunteer fire house)
• Friday: 65 Mill Plain Road (the green)

11. The plow driver tore up my lawn - Will the City fix it?

Yes, if the plow driver tore up your lawn while plowing please report it to 311 to make sure that it is logged and recorded properly. Many times residents are unaware that their lawn has been damaged until after the snow melts; if that is the case please report it to 311 as soon as it is noticed.

Occasional "scalping" of lawns occurs during winter plowing operations. Some of these are deep enough to fill and re-seed. Others, while unsightly at first, are too shallow to fill. These will grow back on their own from the roots of the grass. Some areas, like corners, intersections, and hills among others, are prone to such damage more than other areas. The deep areas will be filled and seeded as time permits. The rest will be left to grow back on their own.

12. There are leaves and other debris blocking water access to a drain - Will the City clear it out?

No, it is the responsibility of the property owner to maintain the drains that are located in front of their house. The city does not have the resources to commit our employees to clear leaves and other debris that are blocking the 3,800 drains within the city limits.